Complaints & Grievance
Customer Redressal
Follow the escalation path below for complaints and grievance handling. If an issue remains unresolved, you may escalate it through the next level.
Official Notice
In compliance with the directions of the Hon'ble High Court of Delhi (W.P.(C) 16659/2022 & CM APPL. 52510/2022).
Grievance Hierarchy
1. Customer Care Executive
Initial point of contact for lodging your complaint via branch visit or customer care.
2. Branch Manager
If unresolved, escalate the matter to the branch manager of your respective branch.
3. Nodal Officer
For independent review at the head office level.
4. RBI Ombudsman
If unresolved within 30 days, customers may approach the RBI Ombudsman.